Frequently Asked Questions                       Shipping Information (located at bottom of page)

  • What is the best method for storing and serving the apples?
  • How big are Grann's apples?
  • What types of apples do you use?
  • How fresh are Grann’s apples and where are they made?
  • How are Grann’s apples packaged?
  • How do I order and what payment methods do you accept?
  • Do you offer a discount for large orders & can you accommodate Corporate gifting?
  • Do you have custom packaging or decoration?
  • Do you sell to retail stores?
  • Can I use your apples or other confections as a fundraiser?
  • Do you cater special events?
  • How can I get a FREE sample or FREE apple(s)
  • Do you offer an Apple of the Month Club and what are the benefits?
  • Do you have a return policy?
  • How are the apples shipped, and when can I expect my apple?
  • What are your shipping methods and pricing?
  • Can I ship to more than one address?  
  • If I'm in your area where can I buy your apples? Can I pick up an order if I'm local? **New**

What is the best method for storing and serving the apples?
Storage suggestions:  Grann’s apples will last 4-6 weeks if properly refrigerated.  Keep the apples at normal refrigerated temperatures of 40-45
degrees. Do NOT Freeze.  If frozen, the apples get a very grainy unappealing texture and are not suitable for consumption.
Serving suggestions:  Before cutting into the apple let it come to room temperature so that the caramel can return to its proper consistency and the
chocolate can regain its true flavor.  This can be done by leaving the apple out at least 45 minutes prior to serving, or you may microwave them
10 - 15 seconds at a time to soften the caramel and chocolate, but please be careful not to overheat.  

If serving the apple plated as shown; one apple will serve from 6 to 10 people. Cut the apple into one inch wedges, or you may cut the wedges into
bite-sized pieces.  For individual consumption the apples may be eaten in stages.  Simply rewrap the remaining portion, and refrigerate until the
urge hits you again.

How big are the apples?
The "Jumbo" apples are the size of a grapefruit and weigh almost 2 lb. after decoration.  
The smaller "Individual" size apples are baseball sized and weigh about a pound.  The smaller apples are available via special order in large orders
of 10 or more.

What types of apples do you use?
Grann uses only the freshest, crisp and juicy apples available, depending on the season.  The apples I use most often are Fuji, Cameo, Gala in the
spring and summer months, and Mutsu (Crispin) in the fall and winter months.  These apples are  similar in that they  offer a sweet yet subtle tart
flavor.
 

How fresh are Grann’s apples and where are they made?
All of Grann’s Apples are made to order in small batches of 15 to 30 to ensure top quality and freshness.  Even though Grann’s apples are made in
her country home in East Tennessee, they are made in a commercial kitchen that is bound by state and federal regulations, and is routinely
inspected by the TN Department of Agriculture.

How are Grann’s apples packaged?
The apples are wrapped in food grade cellophane and sealed with a bow. An  information/gift card is attached which shows the Grann’s Gourmet
Apples brand and ingredient/allergy information along with a to and from section suitable for gift giving.  Due to federal regulations and because
Grann is running a small operation, we are not required to show nutritional information such as calorie and fat content - Besides what fun would
that be? All online and telephone orders are shipped with our full color catalog and FAQ information.

How do I order and what payment methods do you accept?
You may order any of our delicious products 24/7,  securely on our website: www.GrannsGourmetApples.com,via the Paypal payment system which
is used worldwide by online retailers like Ebay and many more.   You may order any day of the week, 9 AM - 9PM Eastern Standard Time by calling
toll free 1-888-806-6552.  We accept Checks, Visa, MasterCard, Discover, and American Express.  More security information may be found at www.
Paypal.com.

Do you offer a discount for large orders and can you accommodate Corporate gifting?
Grann’s apples are great for businesses to use as a memorable thank you gift for employees and current or prospective clientele.  Discounts are
given on large volume orders as follows: 5-9 (5%), 10-24 (10%), 25-99 (15%), 100+(20%).  The discount is given on the retail price only, not on
shipping charges.
 We customize the apples according to your need, i.e. matching colors, attaching business cards, etc.

Do you have custom packaging or decoration?
For an additional charge of $25.00, per 25 apples, we can add that special touch for your business or special occasion by adding custom printed
ribbons with your business name or special date.  For example, “Greene County Partnership”, “Chad and Amanda 8/22/98", “Thank you”, or  
“Merry Christmas”.  We can also add a special note bearing your personal message, and/or send us your business card or other special insert and
we will enclose it for you.

Do you sell to retail stores?  
Yes!  Contact Amanda Hope at (423) 426-4006 or (423) 257-3898, or via email: mrnmrshope@comcast.net,  to obtain wholesale price information.  
I will also provide advertising information for your business  on my website.

Can I use your apples or other confections as a fundraiser?
Yes!  Grann’s apples are a fantastic opportunity to quickly make much needed funds available to schools, churches, ball teams and non-profit
organizations because they are a new product to the fundraising field and differ from the normal candy or candle fundraiser that has been
overexposed.  I will work with your organization to help you obtain 30 - 50% profit with my products!  If needed, we provide sales brochures
customized with your organization information, or you may purchase a set number of products to sell at your fundraising site.  I have a special
brochure available for fundraiser organizers with detailed information and profit making ideas.

Do you cater special events?
Yes!  We can work with any budget large or small.  Please see the Catering Page for our catering menu and to purchase online.  Free local
delivery to Johnson City, Jonesborough, Greeneville & Erwin, TN.  Otherwise there will be a nominal fee for our surrounding area.
Contact Amanda Hope at 1-423-426-4006 or 423-257-3898, or via email:
info@grannsgourmetapples.com, for further information.  

How can I get a FREE sample or FREE apple(s)?
Free samples may be obtained at any of my shows/festivals which are listed on my website.  You can get a FREE apple by taking up a personal
order.  Basically, you purchase an apple to take with you to work or a special gathering, then once you submit an order for 10 or more apples, I will
give you any apple of your choice absolutely FREE.  Actually you will get an apple (or any other product that I offer) absolutely FREE for every ten
items that are ordered. This offer does not apply to large orders that receive a percentage discount, and shipping charges apply if you are not in
my local delivery area.  This is just our way of saying...Thanks!

Do you offer an Apple of the Month Club and what are the benefits?
Yes! We have a 3, 6, and 12 month, apple of the month clubs.  The three month club gets a 5% discount, the 6 month club gets a 10% discount,
and the 12 month club gets a 15% discount.  The membership including normal shipping charges must be paid for in advance, and the discount is
taken from the suggested retail price at the time of purchase.  This offer can also be combined with any of our other products.  You pick the club of
choice, decide what products you want, we take care of the rest. You or the gift recipient will receive the products chosen each month on the
predetermined time period, along with special surprise (usually a sample of a new product).  You will also be put on our mailing list and be one of
the first to receive brochures and special offers as it sent to our clientele.

Do you have a return policy?
Yes and No.  Apples as with any other perishable food is subject to bruising and must be stored properly.  Complete customer satisfaction is Grann’
s main goal, and we do have a 100% guarantee on all of our products.  However, we have never had a customer contact us wishing to return a
product.  

How are the apples shipped, and when can I expect my apple?
All of our apples are made fresh to order and are shipped out within 24 - 48 hours of your order made online or over the phone.  The apples are
shipped via USPS Priority 2-3 day mail.  Unless by special request, we do not ship apples on Thursday through Saturday so that the apples don’t
unnecessarily sit in a warm warehouse longer than needed. If you do not choose the overnight deliver option, expect to receive your apple within
five delivery days of your order.  In the summer months, if needed, we will add ice packs in each package.  The packages should not be left in
direct sunlight, so please arrange to have someone available to receive the package from the Postal Carrier.   We cannot be held responsible for
carrier delays, but as always customer satisfaction is our top goal, so please contact us immediately if you haven’t received your apple by the date
needed.  Only overnight delivery charges are guaranteed and will be refunded if not delivered on time.  Grann delivers FREE locally to Greeneville,
Johnson City, Jonesborough, and Erwin, TN.  The surrounding Tri-Cities, TN Area is recommended to call for special delivery arrangements.
If you need your apples by a certain date please make a note in the appropriate notes section at Paypal Checkout.

Can I ship to more than one address? You may ship to more than one address, but at this time you will have to complete separate
transactions for each order

What are your shipping methods and pricing?  Please see below.

If I'm in your area where can I buy your apples?  -  My products are now available in:
Apple Creek Gifts & Flowers (423) 972-2206, 104 Village Drive, Suite 10, Greeneville, TN  37743.  (Village Square Shopping Center,
Next to Rocky's Pizza)  An assortment of apples and other confections will be available.  
Please call to check for availability.
You may also make arrangements to pickup special orders at:
Erickson Parsley Insurance, 954 N Main Ave, Erwin, TN  37650.
Grann's Gourmet Apples & Confections
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Shipment Methods & Pricing
Shipping Method:  Priority
Based On: Number of Items in Cart
Estimated Delivery Time:  2-5 business days

Shipping Rates: (US Dollars)  
1 - 2 items = $9.95
3 - 5 items = $14.95
6 - 9 items = $19.95
10 - 15 items = $34.95
16 and up = call before purchase to confirm shipping amount
Shipping Method:  Rush Delivery
Based On: Number of Items in Cart
Estimated Delivery Time:  2-3 business days

Shipping Rates: (US Dollars)  
1 - 2 items = $14.95
3 - 5 items = $19.95
6 - 9 items = $24.95
10 - 15 items = $39.95
16 and up = call before purchase to confirm shipping amount
Shipping Method:  Overnight Flat Rate Shipping
Estimated delivery time:  1-2 business days

Shipping Rates:  (US Dollars)  
start at $34.95
Please call to confirm amount before purchase.
Shipping Method:  FREE Delivery
(Offer valid for Johnson City, Jonesborough, Erwin,  and
Greeneville, TN ONLY) If in Upper East TN area call for special
delivery/shipment arrangements.  $30.00 minimum order.

Estimated delivery time:  1-2 business days